The support team in Classroom Support has a goal of physically responding to help requests within 10 minutes, anywhere on campus! (Unless, of course, we can solve your problem over the intercom in even less time than that!)
Confidential or sensitive data, or data that is personally identifiable should never be collected or stored on publicly available websites. See supporting documentation for University Policy 311 - Guideline for Data Handling.
The Office of Classroom Support strives to provide classroom support to instructors during class time.
Fall and Spring Semesters:
Monday-Thursday 8:00 AM to 9:00 PM
Friday-Saturday 8:00 AM to 5:00 PM
Monday-Friday 8:00 AM to 5:00 PM
From the classroom podium
Press the 'push to talk' button on the intercom or the 'red button' on the touch panel.
Once you're connected, you can explain the issue to the technician on the other end, hands-free.
On campus: 7-5500 option 3
Off campus (or from your mobile phone): 704‑687‑5500 option 3
Enter your NinerNET username and password information at the HelpDesk Online login screen and describe your classroom technology problem in as much detail as possible.*
If unable to log into the HelpDesk Online website, click on the "Click Here" link further down on the page to the right of "Login Problems?
*Be sure to include the classroom building, room number, and the nature of the problem, along with any time-sensitive issues (e.g. I have to show a VHS movie to my class on Monday, July 25th, and I couldn't get the VCR in COED 168 to work today).