OCS History

UNC Charlotte’s Office of Classroom Support was developed in response to the campus need for a reliable, centralized system to address classroom facility issues. In the fall of 2004, new classroom buildings were opening in record numbers. Departments moving into new buildings requested the most up-to-date classroom technology, and it was crucial that equipment orders and installation be overseen by one office. Additionally, existing classrooms were equipped with a variety of technologies, many with equipment that was decades old.

Steve Clark, as the Information Technology Systems Administrator for the College of Arts and Sciences, and Dale Pike, Associate Dean for Instructional and Information Technology, College of Arts and Sciences, dug in and began working toward a solution for the entire campus that would serve all colleges and provide for a standard technology configuration.

Dr. Wayne Walcott, Senior Associate Provost, established the Office of Classroom Support in April, 2005 with Steve Clark as Interim Director.

The Office of Classroom Support (OCS) then assumed facility support for all classrooms on campus. OCS now manages all classroom facility issues, from desk height to broken chairs to portable equipment and the new technology-enhanced classroom (TEC) podiums.

During spring and summer 2005, OCS staff began installing TEC podiums in the first 60 classrooms across the campus. The standardized podium configuration allows for technology and training interchangeability. The use of standardized, interchangeable components enables the Office to keep spare parts in stock for immediate replacement in the classroom, allowing for minimal equipment down-time. Instructors benefit from standardized TECs because they need learn how to use the podium only once. Additionally, standardization of the classroom technology has created a more efficient team of student technicians.