How to contact the Office of Classroom Support

The Office of Classroom Support strives to provide classroom support to instructors during class time. We are available 8 a.m. to 8 p.m. Monday through Thursday and 8 a.m. to 5 p.m. Friday and Saturday.

From the classroom podium:
Press the 'push to talk' button on the intercom or the 'red button' on the touch panel. Once you're connected, you can explain the issue to the technician on the other end, hands-free.

By phone:
• On campus call 73100, option 3
• Off campus (or from your mobile phone), 704-687-3100, option 3
• Hours: Monday – Thursday 8 a.m. to 8 p.m.; Friday & Saturday 8 a.m. to 5 p.m.
• By email: classhelp@email.uncc.edu
• Download our helpful Classroom Support Information Sheet (120kb PDF)

Office location:
McEniry 013
Hours: Monday – Thursday 8 a.m. to 8 p.m.; Friday and Saturday 8 a.m. to 5 p.m.
To submit a help ticket via the web:
Go to http://helpdesk.uncc.edu

Use the username and password information given at the Magic login screen and describe your classroom technology problem in as much detail as possible. Be sure to include the classroom building, room number, and the nature of the problem, along with any time-sensitive issues (e.g. I have to show a VHS movie to my class on Monday, July 25th, and I couldn't get the VCR in COED 168 to work today).